First Class Customer Support

MRCCRM Limited is committed to providing high quality business development, marketing services, training and recruitment that meets or exceeds the needs of our customers. We have a range of customers, from start-up businesses to major multi-national corporations, each with differing needs. Regardless of the size of your organisation we will ensure that you will all be treated fairly and consistently. As a customer, you may expect our staff to:

• be well trained in the delivery of professional services in their specialist area
• offer impartial and independent advice where necessary to provide analysis designed to meet your business' needs and a summary of the support services required to meet those needs
• provide clear information and be realistic about the help that they can provide
• act in your best interests
• act promptly and honour all agreed deadlines or appointments
• give their name and act with courtesy and efficiency
• treat all information in strict commercial confidence (we are registered with the Information Commissioners Office as a Data Controller)

Customer Satisfaction

MRCCRM Limited carry out customer satisfaction surveys regularly. You may be contacted to ask for your views, but you can choose not to be identified even if you respond to the survey. In addition, MRCCRM Limited follows the rules set out in Data Protection Act (1998).

Value for Money

Where fees are charged we will ensure that these are appropriate and have been agreed with you in advance.

Continuous Improvement

Continuous improvement is part of the ethos of MRCCRM. We are constantly working to improve everything we do. However, if you feel we have not met your expectations, then please forward your comments, complaints or suggestions to support@mrccrm.com. Your comments, complaints and suggestions will be forwarded to the relevant manager for investigation and you will receive an acknowledgment within 3 working days.

If you feel a complaint has not been dealt with satisfactorily please contact our Lead Consultant, Mike Cooper. email: mike.cooper@mrccrm.co.uk