Marketing Agency | MRCCRM | Essex | London
Marketing Agency | MRCCRM | Essex | London
Marketing for Business 0843 289 3271*
Marketing for Business                                                                        0843 289 3271*

Quality Assurance Policy

MRCCRM Limited was established in 2010 in the London Borough of Havering. MRCCRM Limited is a business consultancy that supports businesses of various sizes from start-ups to major multi-national corporations through the provision of training, and marketing services with a particular focus on CRM, direct marketing and e-marketing.

 

Consultancy services

 

Marketing services – Helping businesses to develop their CRM, direct marketing and e-marketing activity to reach business objectives

 

Training services – Programme developed for Start-Ups and SME businesses to improve their marketing effectiveness

 

We strive to provide our clients with services that will meet and even exceed their expectations. We are committed to continuous improvement and have established a Quality Management System which provides the framework for measuring and improving our performance. Our QMS is based around the ISO 9001 framework and contains the following elements;

Regular gathering and monitoring of client feedback

Selection of appropriate candidates to fulfil client roles

Obtaining references for prospective candidates

Selection of training providers/associates against set criteria

Registration of MRCCRM Limited on the UK Registry of Learning Service Providers

Training of staff and clients

Storage of client and staff data as per the Data Protection Act

Registration of MRCCRM Limited as a Data Controller with the Information Commissioner

Risk assessments against each project

Selection of suppliers

Regular management reviews

Communication to all stakeholders

Performance measuring of associates and suppliers

Providing up to date materials

Full project management delivery

Internal audit programme

 

We require all associates of MRCCRM Limited to read the policy and to embed the ethos into their practices. The Managing Director is ultimately responsible for quality, but all employees are encouraged to be responsible for the quality of their own work and the service provided by them within their direct responsibility. Our policy is reviewed annually. Policy Review Date 17th February 2013.

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Contact us today:

MRCCRM Limited

Gaynes Park Road

Upminster

Essex

RM14 2HX

0843 289 3271 *

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*Business rate calls charged at 3p to 18p per minute from landlines and 6p to 51p per minute from mobiles.© MRCCRM Limited 2010 - 2017 All Rights Reserved | Registered in England and Wales No.07433914 | VAT number 153122941 Marketing Agency for Essex and London.